What is the purpose of the Messaging function?

The Messaging functionality in Airmid enables you to send messages to a specific healthcare professional or to a defined group of individuals within a healthcare organisation. You can also send messages to the organisation as a whole directly from Airmid.

How do I send a message?
  • To send a message, select the top left icon on the homepage, then select ‘Messages’. Any messages you send, along with replies to your messages, will be shown here, grouped into conversation threads.
  • Unread messages will display a pink dot on the left hand side of the conversation. To start a new conversation, select the ‘New Message’ button.
  • You can now select the recipient you want the message to be sent to. This can be a specific healthcare professional, or a defined group of individuals within a healthcare organisation. Only individuals or groups who are enabled to receive messages will be shown in the list.

Should I use Messages for urgent medical conditions?

No. Please do NOT use Messages to contact a healthcare professional or organisation about any urgent medical conditions. If you have urgent queries you should telephone the organisation. If you have a medical emergency, call 999.

Who can access the messages I send?

While your message will be sent directly to the individual or group of individuals that you select, your message may be accessed by any staff member at the organisation you send the message to.

What is an archived conversation?

A conversation is moved to the ‘Archived’ tab when its recipient marks the discussion as completed. The archive tab can be found underneath the ‘Messages’ header, next to active messages. You can also choose to archive the conversation yourself by clicking on the icon in the top right corner of the page. You cannot un-archive conversations.

Why can I not send a message? / Why is the screen blank when I try to send a message?

This means that the organisations that care for you may not use Messaging, or the organisation hasn’t set up any staff or groups to receive the message.

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